Support

– Pricing

Our prices and shipping fees are displayed in one of the following currencies: US Dollar, Euro, British Pound, or Australian Dollar. Which of these currencies you will see and be charged in will depend on the country you are viewing our website from. Please note that if  your PayPal account, or credit/debit card, is based in a different currency, we cannot control the exchange rate at which prices are converted.

For purchases within the United States, we ship from Los Angeles and our prices include shipping and handling fees.

Purchases made from outside the United States are shipped from Singapore DDU (Delivery Duty Unpaid). This means product prices displayed are exclusive of any applicable local taxes and duties. As the recipient, you are liable for any such import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these may be necessary to release your order from customs on arrival. We apologize if this causes you any inconvenience. As we ship all over the world, we cannot know all local details in every country that affect the final consumer price.

– Returns and exchanges

If you are not entirely satisfied with your Smile Maker for any reason, you can return it within 60 days of purchase for a full refund. Refunds will be credited in the same form as they were paid. If an item is returned more than 60 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.

To complete a return or exchange, please complete the attached form and send it via email to: customercare@ramblinbrands.com. In order for us to handle your credit properly, you will also need to print and include a copy of this form with the return parcel.

– Colours

We have made every effort to display the colours of our products as accurately as possible. However, we cannot guarantee that colours in the website are fully equivalent to the products’ actual colours as this depends on the settings of your computer and monitor.

– Usage Safety Instruction

We trust that our customers use reasonable judgment in how they use our products. But since certain countries’ legal systems do not favour reason and judgment ahead of dull legal text that few understand, we need to state the below far more explicitly than we – and probably you – prefer. Bear with us if we’re stating the obvious.

Our products are for women only. We’re very liberal and supportive of all legal forms of sexuality, but ask that those wanting products for men or couple-play refer to other well-known brands.
Our products should only be used for clitoral and vaginal stimulation. They are not intended for use on any other part of the body.
The Frenchman and The Fireman are not intended for penetration, only for clitoral stimulation.
Products used for vaginal insertion (The Millionaire and The Tennis Coach only) should not be over-inserted. Please ensure you hold the product firmly and only insert the tip. Stop immediately if you feel any discomfort.
Always inspect the product prior to every use to ensure it is clean, free from damage, and that the cap is screwed on tight.

  • Wash your product with warm water after every use.
  • Do not use a product that has any visual damage to the silicone.
  • Do not use the product if the cap cannot be screwed on tight.

Stop using the product if the vibrations are becoming irregular or if it is making unusual noises. If you notice anything unusual with how your product is working, please contact us at customercare@ramblinbrands.com.

As we mention separately on this site, our products are manufactured in accordance with probably the highest standards of any vibrator brand in the world. When used correctly, and by following the above, we’re sure your Smile Maker will give you nothing but smiles.

– Age Restrictions

The Smile Makers brand and this website target adults only. We do not attempt to communicate with persons under the age of 18, neither directly in words nor indirectly through product or visual designs.

By viewing this website, or by purchasing our products, you agree that you are aged 18 or above. You further agree that you will not share this site, share the product with, or sell the product to anyone under the age of 18.

– Intellectual Property Rights / Content

The Smile Makers brand, including the brand name, all logos, product characters and product designs, and all other visual material on this site and contained on and within the product packaging and the product itself is the registered property of Ramblin’ Brands Limited. Unapproved reproduction or redistribution of the content is prohibited and may result in civil and criminal penalties. Illegal or unapproved copying and use of the above listed materials to any other server, location or support for publication, reproduction, distribution, or commercial use is expressly prohibited.

If you wish to obtain images for non-commercial reproduction, please contact us at corporate@ramblinbrands.com.