FAQ

General (13)

What are my payment options?

You can choose to pay using your PayPal account, or with Visa or Master Card. We do not issue invoices or accept bank transfers.

Is payment through this website secure?

We use a PayPal platform which is regarded as one of the best and most secure in the industry. It is used by many major online retailers worldwide. For more information on online payment security, please visit the PayPal website and read the Security and Protection pages.

Are your products safe?

Product safety and quality are our top priorities. Smile Makers are manufactured in accordance with safety standards previously unheard of in sex toys manufacturing. We choose to follow the same safety and quality standards that are used for high-end consumer electronics. To our knowledge no other sex toys meet the same safety and quality standards. Consequently our products are not manufactured with other sex toys, but rather alongside some of the most well-known and highly regarded consumer electronics brands.

We are proud of the quality of our manufacturing and quality control. Our suppliers are qualified using the same criteria as used by the world’s largest consumer goods companies. Each component is thoroughly tested on safety, quality and durability before we accept it as a part of a Smile Maker. On-going, every new batch of components is tested. Once the production is finalized, the finished products are also tested.

Every Smile Maker is waterproof and made with body-safe silicone approved by the US Food and Drug Administration. We source our silicone from the same supplier as some of the world’s leading medical equipment manufacturers. Neither our products nor any of our packaging components contain phthalates.

Our products are also independently tested and certified in accordance with regional regulations. For example, for sales in the European Union our products have been independently tested and certified with the CE mark in accordance with European Directives EMC directive (2004/108/EC). Smile Makers also adhere to the European Union’s directive on Restriction on Hazardous Substances (RoHS).

If you have any further questions regarding the safety of Smile Makers products, please contact us at customercare@ramblinbrands.com.

How long will you take to deliver my order?

We ship your products within 2 working days from receipt of order. Once dispatched, you will receive an email notification with a registration number that helps you track your parcel. For purchases made within the United States, delivery should be made within 5 business days from dispatch. For other countries, once the parcel arrives in your country from our warehouse in Singapore, our logistics partner hands it over to local postal services for re-registration so we can keep tracking, and delivery to your home. You should count on up to 3 weeks for delivery, but in most cases it will be faster than that.

Our logistics partners love Smile Makers and are committed to working fast, but they cannot control how fast the local services work. In most cases, everything goes very smooth. However, if there is any delay in local delivery, or if the local postal service has not re-registered the parcel for tracking, write to us anytime at order@ramblinbrands.com and we will help you until you have received your order.  Note: parcel tracking is not available for shipments to Australia.

How can I track my order?

You will be able to track your order status at anytime. Once your order has dispatched, you will receive a shipment notification which will include a link to a parcel tracking website. Just click on the link,  and you will be able to track all the details of your Smile Maker’s journey to your home. In case the local postal service has not re-registered your parcel so we can keep tracking it within your country, please write us at order@ramblinbrands.com and we will help track it down for you. We are committed to helping you until you receive your order. Note: tracking is not available for shipments to Australia.

How will I receive my order?

We are using an established global parcel post company that delivers your parcels via your local postal service; it will arrive in your letter box depending on size of order.  The package will be discreetly labelled only showing your name and ship to address details.

Can I pay in another currency than the one displayed?

We only quote prices in a limited number of currencies, but your credit/debit card company may offer to charge you in another currency. If they do, and you choose to be debited in anything other than the currency displayed on our website, we cannot guarantee currency conversion rates, nor that the local currency price they quote before payment is the same as what you see on your final credit/debit card bill. Please contact your credit/debit card company for further information on how they manage and guarantee foreign currency payments.

Are there any other taxes and duties that will affect my final price?

When you buy a product from our site, you are buying it from Ramblin’ Brands Pte. Ltd. which is incorporated in Singapore. Singapore does not charge a sales tax, VAT, or export duties on our products when they are sold to other countries. However, it may be that your home country, or the country you want the product shipped to, levies import duties, customs, or sales taxes on products you buy from abroad. Because we ship to countries all over the world, we cannot know the details for every country. As such, we sell to you DDU (Delivery Duty Unpaid) and ask that you contact your local authorities for details on further charges, and that you bear any applicable additional charges.

For purchased made from the United States, delivery is done locally from our warehouse in Los Angeles, CA. As such, no import or customs fees can be applied.

What will it say on my credit/debit card bill or statement?

Your credit/debit card will be charged by Ramblin’ Brands Limited, which is the name of the company that owns the Smile Makers brand and this website.

What kind of battery will I need to use my Smile Maker product?

You only need one AAA battery for your Smile Maker. Please ask a store clerk in your local shop if you are unsure which battery is AAA.

Why don’t you include a battery with your product?

Batteries lose power from the moment they are manufactured. If we were to pre-purchase batteries and include them in the package, they would not be new when they reached you. This would not only reduce the number of hours you can use the product without replacing the battery, but it would unnecessarily increase battery waste which is harmful to the environment.

How are the products packaged?

Our products are discreetly packaged. There is no Smile Makers or Ramblin’ Brands Limited logo on the outside of the package. Inside the package, our product is safely packaged in a consumer unit box that has been tested for stability.

Why do you collect personal data?

We need to collect personal data from you because courier companies require this to make deliveries. We guarantee that we will not share this information with any other external parties than those involved with shipping the product to you. The information that we store will not be used for any purposes other than making sure you get the best service possible.